Warranty & Support
Need Assistance With Your Product?
At Hydronamis, we take pride in the craftsmanship, engineering, and durability of every unit we build. While our systems are designed for extreme conditions, we understand that unexpected issues can arise.
If something isn’t performing as it should, our team is ready to help. We’ll first work with you remotely to diagnose and resolve the issue quickly. If a repair cannot be completed in the field, we will coordinate direct technical assistance wherever the unit is deployed.
When you invest in Hydronamis, you’re not just purchasing equipment. You’re gaining long-term support from a real team committed to your mission. Whether you’re operating in a disaster zone, off-grid location, or remote job site, we stand behind you.
We’re here when you need us.
📩 Email Us: support@hydronamis.com
HYDRONAMIS Limited Warranty Terms & Conditions
Hydronamis, LLC provides the following limited warranty for new Products and Devices:
1. Coverage Overview
Hydronamis, LLC (“Hydronamis,” “we,” “our,” or “us”) warrants that all Hydronamis Disaster Relief Devices (DRD) — portable waterproof solar generator systems with onboard water purification — shall be free from defects in materials or workmanship under normal use and service for a period of (2) two years from the date of delivery to the original purchaser (“Warranty Period”).
Extended Warranty Items – Lithium Iron Phosphate Batteries (5) Year Warranty
Extended Warranty Items – 100-watt Mono Solar Panels (RSPDS) (5) Year Warranty
This Limited Warranty is provided to the original purchaser and may be transferred to subsequent owners within the Warranty Period.
2. Warranty Coverage
During the Warranty Period, Hydronamis will, at its discretion, supply replacement parts for any DRD component found to be defective in materials or workmanship.
·Replacement parts and shipping costs will be provided at no charge to the customer.
·If the customer is unable to install the replacement component, Hydronamis will dispatch a qualified technician to complete the installation, also at no additional cost.
This warranty covers parts only and does not extend to labor not specifically authorized by Hydronamis.
3. Exclusions
This Limited Warranty does not cover:
·Cosmetic or aesthetic damage, including but not limited to dents, scratches, paint damage, discoloration, or normal wear and tear.
·Damage resulting from misuse, abuse, neglect, improper maintenance, unauthorized modification or repair, or operation outside the DRD’s intended use.
·Damage caused by external events, including but not limited to natural disasters (floods, earthquakes, hurricanes, tornadoes, fires, or other acts of nature).
·Consumable components such as filters or batteries, unless found defective in material or workmanship at the time of delivery.
·Damage resulting from transportation, handling, or installation not performed in accordance with Hydronamis’s guidelines.
4. Warranty Claims Process
To make a warranty claim for a DRD, the customer must:
1.Notify Hydronamis Customer Support within the Warranty Period by emailing support@hydronamis.com or calling 1-833-493-7647.
2.Provide proof of purchase (invoice or receipt) and a detailed description of the defect.
3.Cooperate with Hydronamis to verify the issue, which may include submitting photographs or performing basic troubleshooting steps.
Once the claim is verified, Hydronamis will arrange for shipment of replacement parts and, if necessary, dispatch a technician for installation.
5. Limitation of Liability
To the fullest extent permitted by applicable law:
·Hydronamis’s liability under this warranty is limited solely to the repair or replacement of defective parts as described herein.
·Hydronamis shall not be liable for any incidental, consequential, indirect, or special damages, including but not limited to loss of use, downtime, or lost profits.
·No agent, dealer, or reseller is authorized to modify or extend this warranty on behalf of Hydronamis.
6. Governing Law
This warranty shall be governed by and construed in accordance with the laws of the jurisdiction in which the original purchase was made, without regard to conflict of law principles.
7. International Customers
For customers outside the United States, Hydronamis will make reasonable efforts to provide replacement parts and technical support under the same terms. However, technician dispatch and on-site service availability may vary depending on the region.
8. Transferability
This warranty is fully transferable within the Warranty Period. Subsequent owners must provide proof of original purchase and the transfer date to activate continued coverage.
9. Severability
If any provision of this warranty is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.